Refund and Cancellation Policy
This document outlines the procedures and conditions for refunds and cancellations related to the services offered by Samvaaya startup (India) Private Limited.
Definitions
Service Provider: Samvaaya startup (India) Private Limited, the entity providing specified services in exchange for payment.
Service Receiver: An individual or organization that utilizes or avails the services offered by the Service Provider. Eligibility for Refunds Refunds are only issued under the conditions specified in any binding documents such as contracts, agreements, or undertakings signed by both the Service Provider and the Service Receiver. The eligibility for a refund will be determined following a thorough evaluation of the service provided.
Traffic Data: We collect data on website activity, such as IP addresses, browser types, and navigation patterns, to analyze and improve our website functionality and user experience. This data is processed in aggregate and does not identify individual users.
Cookies and Tracking Technologies: Samvaaya and our partners may use cookies and other tracking technologies to enhance user experience and analyze site usage. Users can control the use of cookies at the individual browser level.
Refund Details
Amount: The refund amount will be as specified in the contractual agreements or as agreed upon by both parties.
Timing: Refunds are processed within 45 working days after receiving all necessary documentation and agreement from the Service Receiver.
Refund Procedure
Notification: The Service Receiver will be notified via email by Samvaaya regarding the initiation of a refund process, including detailed reasons and the refund amount.
Acknowledgement: The Service Receiver is required to confirm acceptance of the refund terms by responding to the email.
Bank Details Submission: The Service Receiver must submit their bank account details, including account number and IFSC code, to facilitate the refund.
Processing: Upon receipt of the required details and confirmation, the refund will be processed within the stated timeframe.
Bank Details Submission: The Service Receiver must submit their bank account details, including account number and IFSC code, to facilitate the refund.
Processing: Upon receipt of the required details and confirmation, the refund will be processed within the stated timeframe.
Grievance Handling
Contact Information
For further questions regarding this policy, please reach out to us at:
Email: support@samvaaya.com
This policy ensures that Samvaaya startup (India) Private Limited adheres strictly to its commitment to transparency and customer satisfaction in handling service refunds and cancellations.
